Lyza Gardner, a vice president at a Web development company in Portland used Twitter to complain about the company and was surprised to be contacted directly.
“It’s one thing to spit vitriol about a company when they can’t hear you,” she said.“I immediately backed down and softened my tone when I knew I was talking to a real person.”
Companies all over the place watch the web for bad press...why should cable companies be different. I have no doubt The "Time Warner Cable on Staten Island wants me to dump their ass" Open Thread got my service fixed with the quickness.
Take advantage of it. Don't be such a punk.
Comcast communicated by blog
Iain Thomson | Jul 26, 2008 3:52 PM
We are watching you…. A Washington student got a bit of a shock when he received an email from internet service provider Comcast about comments he had made on his blog.
Brandon Dilbeck, a student at the University of Washington, writes a blog and used it to complain about the service he was getting from Comcast. Shortly afterwards he got an email message from Comcast apologizing for the problems and suggesting he might look at a guide it had posted on its web site.
“It feels like nobody ever really reads my blog,” he told the New York Times.
“Nobody has left a comment in months.”
But he said he found the email to be a little creepy.
“The rest of his e-mail may as well have read, ‘Big Brother is watching you,’ ”
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